Dear Lisbon - Charming House

From our first website interaction to our final farewell on departure the level of communication with the hotel team was exceptional and a welcome change form other places we have stayed at. We arrived slightly earlier than predicted - this in the main was due to how easy and efficient, not to mention value for money, the Lisbon Metro is. The welcome we got from the reception team was very friendly, easy going and efficient. In fact every meeting with a member of the hotel team was a pleasure, from the lovely lady ensuring breakfast ran smoothly to all the team we met on reception at several points during the day. A special mention to the young lady who went out of her way to help us on the last day when our BA flights was cancelled and the BA App was less than efficient. A great hotel team, especially in a smaller hotel, is really important and this young team were exceptional. Also a special mention to the lovely Flavia. The hotel for us was ideally situated 10 mins walk from Baxia-Chiada Metro station, in an area with some great local restaurants and bars, being only 5 mins from the river front. The iconic 28 Tram runs 30 metres from the hotel door. The hotel was fully booked, 19 odd rooms, yet you hardly heard a sound from anywhere, so the sleep quality was superb. The charming courtyard, bijou swimming pool and library room were great areas to relax around and the breakfast buffet options were great and we wanted for nothing. All in all, this hotel was a great find and elevated our stay in Lisbon to another level

It’s very central located in Barrio Alto and was very convenient for me, also got an upgrade to an even nicer room with a balcony and a view over Lisbon. The staff is super friendly and always there if you need them. Breakfast is nice with a lot of different options. I really didn’t worry about anything at all.

Great location for walking around the town and exploring. A real gem in a busy place. Like stepping into another world away from the vibrant buzz of the streets. Wonderfully welcoming staff. A beautifully furnished quirky hotel. Done with great thought & imagination. The outside courtyard and small pool are delightful. Very restful and relaxing. The room was lovely with a welcoming bottle of Port and very comfy bed. Beautiful original tiles on the bathroom floor. So many nice touches. Breakfast was varied and plentiful and within a very reasonable time frame of 8 to 10. We loved it.

The hotel is conveniently located next to the tram 28 stop (a 3-minute walk) and the ferry/metro/train station (a 10-minute walk), making it easy to explore the city. The staff is helpful and able to provide recommendations, and they are more than happy to assist with bookings, ensuring we made the most of our vacation. In the bathroom, we were delighted to find my favorite soap and shampoo from Rituals, and we were provided with extra towels for the swimming pool, which, although small, was enjoyable. In conclusion, the decor was charming, the beds were comfortable, and the ambiance was inviting, but it was truly the exceptional staff that turned our vacation into an unforgettable experience.

Staff is exceptionally well trained, welcoming, friendly, catering. The atmosphere of the building, inner courtyard, rooms, breakfast room... is lovely. We had a special occasion to celebrate and the staff made sure we had the best experience (we loved our room selection with a view of the inner courtyard, found a handwritten congratulatory note and cake in our room upon checkin, were offered a complementary glass...). The beds were good and we slept solid: quite firm mattrass which we enjoy, bedding and pillows were nice and fluffy. The breakfast buffet is enjoyable and offers enough options (same each day), but we'd recommend going for breakfast as there are a lot of cute breakfast places in the environment. We had an exceptionally pleasant stay here, and would warmly recommend the hotel to anyone!