Dear Lisbon - Charming House

Realy loved our stay! We arrived very early due our night flight. We could not go to our room yet. But they let us enjoy the breakfast for free that day, and contacted us on whatsapp when the room was ready. Breakfast was perfect! The people that worked there where super kind! Room was beautiful with lovely Rituals products! Room was a little small, but for a couple of day’s it does not matter when you only need the room to sleep and shower. Maybe only missed some extra place to hang like jacket. So not only a closet. And maybe a little fridge. Hope to be back some day when it’s hot enough to use the swiming pool! ;-)

We were received with love and attention! The best hotel reception I've ever had. The staff was extremely friendly and helpful. The hotel has an informal attitude that makes it almost family-like. The room was spacious and very nicely decorated. The bathroom is also well designed and offers everything you need with Rituals bathroom supplies. The breakfast was delicious with a great variety of food an all of great quality. We even received a personal note from the staff when we left. I can recommend the hotel for 100% and hope to come back!

My flight was delayed by an hour, but when I arrived at the hotel, Rafael was waiting for me with a delicious glass of red wine at the reception, and helped with my suitcase. The check-in process was fast and efficient. I was delighted to find myself in a comfortable room overlooking the courtyard with a beautiful view of the swimming pool and garden. The breakfast was outstanding, featuring a variety of local fruits, freshly squeezed juices, and all the offerings you’d expect from a high-quality boutique hotel. The shower facilities were excellent, and my room was spotless every single day. The bed was made impeccably, and each day I had a lovely handwritten note with tips on where to go, along with a different treat. One day, it was port wine; another day, delicious custard tarts; and on the last day, I was surprised with some delightful chocolates. The hotel provided mineral water daily, and the reception lobby offered fruit-infused water and tea, such thoughtful touches! The service was impeccable, and the staff was exceptionally friendly. Special thanks to Rafael, Roberta, Beatriz and Hassan! I extended my stay by one day and made a last minute booking via Booking.com. The team handled everything seamlessly without making me feel awkward. They even allowed me to stay in the same room, which was amazing. This hotel exceeded all my expectations. I loved Lisbon, and my stay here was a big part of that. I can’t wait to return. Highly recommended! Fantastic customer Service, service was great!

Great location for walking around the town and exploring. A real gem in a busy place. Like stepping into another world away from the vibrant buzz of the streets. Wonderfully welcoming staff. A beautifully furnished quirky hotel. Done with great thought & imagination. The outside courtyard and small pool are delightful. Very restful and relaxing. The room was lovely with a welcoming bottle of Port and very comfy bed. Beautiful original tiles on the bathroom floor. So many nice touches. Breakfast was varied and plentiful and within a very reasonable time frame of 8 to 10. We loved it.

Great location, amazing staff and just a generally lovely stay! We had a top floor room with balcony as booked - really comfortable bed and nice to see over the colourful rooftops with a coffee each morning! Breakfast was great value considering it’s included in the price and the staff always went above and beyond to ensure we were happy. Would stay again and recommend to friends!